Citizen Action Request FAQ
Answers about reporting City service needs and tracking a Citizen Action Request.
CITIZEN ACTION
Questions about reporting City service needs and tracking a Citizen Action Request.
What is a Citizen Action Request?
A Citizen Action Request (CAR) is how you ask the City of Westport for help with city services—streets, code concerns, parks, and similar issues. It is separate from short-term rental permitting and portal technical support.
How do I track or add information to my request?
After you submit, you receive an email with a private link to your case. Open that link (or use My city requests if you are signed in) to view status and add follow-up messages until the case is closed.
Can I keep my request confidential?
You may request confidentiality when you submit. Confidentiality cannot be guaranteed in all circumstances (for example court proceedings or other disclosure required by law). Selecting Yes records your preference for staff; it is not a guarantee of anonymity.